Privacy Policy

The information collected depends on how you interact with Srinagar Packages and what is required for the travel service you request.

• Identity and contact information: name, title, mobile number, email address and other contact details you provide.
• Travel information: destination, travel dates, number of travellers, trip type, budget, hotel preferences, meal preferences and other requirements.
• Traveller information: details relating to adults, children and infants when required to prepare or manage a travel arrangement.
• Booking information: details relating to accommodation, transport, activities, confirmed services and travel schedules.
• Communication information: messages, enquiries, feedback and information you share through phone, WhatsApp, email or website forms.
• Technical information: information that may be generated when you use the website, such as device, browser, IP address, page activity and cookie-related data where applicable.

Information may be collected when you:

• Submit a travel query or quotation request on our website.
• Contact our team by phone, WhatsApp, email or another communication channel.
• Ask us to prepare, modify or confirm a tour package or transport arrangement.
• Provide traveller details required for a confirmed booking.
• Make or discuss a payment related to a travel service.
• Visit or interact with SrinagarPackages.com.

Personal information may be used where reasonably required to respond to your request, arrange travel services and operate our business.

• Respond to enquiries and understand your travel requirement.
• Prepare quotations, itineraries and travel proposals.
• Check or coordinate hotels, vehicles and other requested travel services.
• Process and manage confirmed bookings.
• Communicate itinerary, hotel, driver or other travel-related details.
• Provide customer support before, during or after a confirmed journey.
• Maintain transaction, booking and service records.
• Prevent misuse, fraud, security incidents or unauthorised activity.
• Comply with applicable legal, regulatory or operational requirements.
• Improve website usability, enquiry handling and service processes.

Travel arrangements often require coordination with independent service providers. Relevant information may therefore be shared when reasonably necessary to respond to an enquiry or fulfil a confirmed travel arrangement.

• Hotels, houseboats and other accommodation providers.
• Transport operators, vehicle providers and drivers.
• Activity, sightseeing or other travel service providers.
• Technology or communication service providers supporting our operations.
• Professional advisers or authorities where disclosure is legally required.

We aim to limit the information shared to what is reasonably relevant for the service being requested or provided.

Family travel enquiries may include information about children or infants, such as age, when this is needed to calculate a quotation, determine room requirements, arrange transport or coordinate another travel service.

When a booking proceeds, information related to payment status, booking value, advance payments, outstanding amounts, refunds or supplier payments may be maintained as part of the booking and accounting record.

If payment is processed through a bank, payment gateway or another third-party service, that provider may process information according to its own terms and privacy practices.

SrinagarPackages.com may use cookies or similar technologies that support website functionality, security, performance, user experience or measurement.

Browser settings may allow you to control or delete cookies. Disabling some cookies may affect how certain parts of the website function.

We take reasonable administrative and technical measures intended to protect information handled through our systems. However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.

You should avoid sending passwords, card PINs, OTPs or other credentials that are not required for a travel enquiry or booking.

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, booking management, customer support, accounting, dispute handling, fraud prevention and legal or regulatory requirements.

Retention periods may differ depending on the nature of the information and the travel service involved.

Subject to applicable law and the nature of the information involved, you may contact us regarding personal information you previously provided.

• Ask us to correct inaccurate contact or traveller information.
• Ask a question about how information is being used.
• Request that certain information be updated or deleted where applicable.
• Ask us to stop non-essential communications sent to you.

Some information may need to be retained where it forms part of a booking, transaction, legal record or other legitimate operational requirement.

Our website or communications may contain links to third-party websites or services. Their privacy practices are controlled by those third parties, not by Srinagar Packages. You should review the privacy information provided by the relevant third party when using those services.

This Privacy Policy may be updated when our website, services, operational processes or applicable requirements change. The revised version may be published on this page with an updated revision date.

If you have a question about this Privacy Policy or information you have shared with Srinagar Packages, you can contact our team using the Contact Us page or by phone or WhatsApp.